As we welcome you all back to Healing Manor Hotel and The Pig and Whistle, we want to ensure that we can keep all of our customers and team safe.
We have implemented guidance for bookings and future visits and we ask that you take some time to read these and get in touch if you have any questions.
Booking Terms and Conditions
Guests dining before 7pm will be allocated a 2-hour time slot. When menus are available after 7pm, you are welcome to your table for the remainder of the evening, until the end of service. We have a limited number of large tables, so if we won’t have one available at your requested time, please feel free to contact our team or request for two near one another.
Please arrive no later than 10 minutes after your booking, as we will not be able to reserve your table after this time. We also ask that you arrive no more than 5 minutes prior to your booking, as we cannot guarantee that we will have a spare table available. You are more than welcome to pre-book a table on the terrace to enjoy drinks, if the weather permits.
Our Team are still encouraged to wear face masks and we ask that you do too if you are approaching any of our team members. You are equally welcome to not wear a face mask, but we do ask that you keep a small distance from our team.
A £10 per person pre-authorisation is required to confirm your booking. While no money will be taken from your account, if you do not provide us with at least 24 hours notice to cancel your table or an individual who is no longer able to attend your booking, a £10 reservation fee will be charged from the card in which you used to pre authorise your booking. This fee is non-refundable or transferrable, unless the restaurant has to cancel or postpone your booking due to any Government enforcement. Please note that if you are booking for the Tasting Menu, we require a £40 per person pre-authorisation, and at least 48 hours notice, for a refundable cancellation, due to the special order requirements for this menu.
Booking Your Table
Pre-booking is essential, and we cannot guarantee you a table, or service, without a booking. Our menu, as ever is full of delicious locally sourced, seasonal and sustainable dishes. If you have any dietary requirements or specific requests, please let us know upon booking, or at least 48 hours prior to your booking.
If you book a table in The Pig and Whistle or The Portman and wish to dine outside upon arriving, we cannot guarantee this, but will offer a table to you if one is available.
Be kind to our Team
Please note that while we are thrilled to be reopening in our full capacity, the safety of our staff and our guests is the highest of our priorities. So, we need to ask a few things of you. Firstly, please adhere to Government guidelines. Stay physically distanced from our team moving and we recommend wearing a mask around the site, when you aren’t in your room or sat at your table. Please bear with us while we adjust to bringing the manor back to life and fully find our feet. We know our terms and conditions might be a little wordy, they are there for your safety and for ours.
Dogs & Other Animals
Dogs are welcome in The Pig & Whistle and outside areas. They can dine from their favourite dog-friendly menu. We ask that you ensure they are kept on a lead and not allow other guests to pet your dog, unless they are in your social ‘bubble’. If you are planning your pooch, please do let us know upon booking so we can sure we have a table to allocate to you and your four-legged friend.
If you are dining with children, please be responsible for their movements, as we have to ensure that all of our guests are able to enjoy a pleasurable dining experience.
Please note that our grounds are our own private gardens. If you are joining us over night, for a drink, or to enjoy some of our delicious award-winning food, please enjoy them at your own leisure.
We are home to a swan, some ducks and other wildlife. We ask that you respect their space. They especially don’t like it when young children and sometimes adults too, run at them or scream at them, so we politely ask that you refrain from doing this. They are friendly and might come and visit you for a bite to eat. We do ask that you don’t feed them, unless a member of our team is able to provide you with ‘duck snacks’. They live on a very healthy and species-friendly diet. Sid (aka the swan) might give you ‘the hungry eyes’ but he’s a great con artist, so don’t fall for it.
If you are booking to enjoy Afternoon Tea or any other menus which will be on offer throughout the summer in our grounds, please refrain from bringing any drinks or food on site with you. We are not licensed for this and it puts our Team in an awkward position when they have to take it off you, or ask you to leave. Our chefs are all in AA and removed bottles of beer/spirits or anything else you might think about bringing with you, won’t be good for their livers, or their concentration when they are cooking your food…
Please do not fish in our waters.
Please do not encourage your dogs to jump in our waters. The moat in particular is mineral rich, which isn’t very good for your four-legged friends tummy’s.
Please keep an eye out on our ‘What’s On’ page for summer events and outdoor picnics.
Thank you for taking the time to read this. Safety and service is our upmost priority.